Return and Refund Policy

Last updated: 27/05/2024

Customer Satisfaction and Support:

At Zourix, we strive to ensure that you are completely satisfied with your purchase. We understand that sometimes things don’t go as planned, so we’ve outlined our refund policy below to address any concerns you might have.

Cancellation Policy:

• You have the right to cancel the order within 12 hours without giving any reason. After 12 hours, if the product has already been shipped, we cannot accept the cancellation due to the nature of digital products.

Return Policy:

• Return Time: We accept returns within 30 days on all products under the following conditions:

  • Non-delivery of the Product
  • Product Defects
  • Product Not as Described

• Return Cost: You will not incur any extra fees during the return process for your product due to the nature of digital products.

Refund Policy:

Due to the nature of digital products, we offer refunds within 30 days of purchase under specific conditions outlined below:

1. Non-delivery of the Product:

   • If you do not receive the product via email or download link, please contact our customer support within 7 days from the order date. Claims for non-delivery must be submitted in writing. If we do not receive a claim within this timeframe, we will consider the product as delivered and downloaded.

2. Download and Technical Issues:

   • If you experience issues while downloading or accessing the product, please contact our customer support for assistance. We will ensure that the product is delivered correctly. If technical issues cannot be resolved within 48 hours, a refund or replacement product will be offered.

3. Product Defects:

   • If the digital product you purchased has major defects, please report the issue to our technical support team within 30 days of purchase. We will work to resolve the defect promptly. If we are unable to fix the issue within 48 hours, you may be eligible for a full refund or a replacement product of equal value.

4. Product Not as Described:

   • If the product you receive is not as described on our website, please provide clear evidence in writing within 30 days of purchase. If the discrepancy is confirmed, we will offer a full refund or exchange the product for one that matches the description.

Important Notes:

• Customer Responsibility:

  • It is the customer’s responsibility to understand the product specifications before making a purchase. Refunds will not be issued based on false expectations or misunderstandings of the product’s functionality.

Refund Process:

• Submission:

  • To request a refund, please contact our customer support team with your order details and the reason for the refund request.

• Processing Time:

  • Once your refund request is approved, the refund will be processed immediately. However, your financial institution may take up to 20 days to reflect the refund in your bank account or card.

Contact Information:

• Business Name: Zourix
• Email: contact@zourix.com
• Phone Number: +44 7465 957856
• Address: 7 Coronation Road, Dephna House, Launchese #105, London, NW10 7PQ, UK

Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for choosing Zourix.