This policy covers digital software purchased from ZOURIX LLC. We accept refund requests for software that does not work as described, reported within 30 calendar days of purchase.
What is covered
If the supplied software does not work as described when used within the requirements stated on its product page, contact us within the 30-day window. Explain the problem so we can assess the request and, where useful, offer troubleshooting. Eligible non-working-software purchases are refundable.
What is not covered
A change of mind, no longer needing the product or preferring a different tool is not a covered refund reason. Please read the features, requirements and important limitations before buying. This does not remove any rights you have under applicable consumer law.
How to request a refund
Email contact@zourix.com with your order number, purchase email address, the product name and a clear description of the fault. Include relevant error messages or screenshots without passwords, sensitive client data or payment-card information.
Review and payment
We review the issue against the product description and stated requirements. If approved, the refund is initiated to the original payment method. We notify you when it has been initiated; the time until it appears in your account depends on your payment provider. Contact us if you need an update on an approved refund.
No physical return
There is no parcel to return and no return-shipping charge for these digital products. You must stop using refunded software and remove your copies unless continued use is permitted by applicable law or separately agreed in writing.
Billing and access enquiries
Contact support about a billing error, missing download or access issue. Do not submit payment-card details through support messages.
Contact and support hours
Contact contact@zourix.com (preferred) or +1 888-462-3455. Support operates every day, 09:00–17:00 Eastern Time, America/New_York.
ZOURIX LLC
Registered company address: 8206 Louisiana Blvd NE, Ste A #3523, Albuquerque, NM 87113, United States.
New Mexico company number: 7629346.
How approved refunds are paid
Approved refunds are issued through PayPal to the original payment method used for the purchase. Approved refunds are processed within 7 to 10 days. The time for the refund to appear after that depends on PayPal and your bank or card provider. The 30-day eligibility conditions described above apply. Contact contact@zourix.com with your order number; never send your card details or password.