Zourix sells downloadable software. All products are delivered digitally; there is no physical shipping, delivery address requirement for a parcel, courier tracking or physical software box.
When and how you receive your product
Download links are sent to the email address entered at checkout immediately after payment has been confirmed. A pending, failed or unconfirmed payment does not trigger delivery. Make sure the checkout email address is correct and accessible.
Delivery charges
There is no postal or courier shipping charge for digital delivery. The product price and any applicable tax are shown before payment.
If your email or download does not arrive
Check your spam or junk folder and confirm which email address you used for the order. Contact us with the order number and purchase email address so we can investigate the delivery or help restore access. Do not send card details or passwords.
Opening your files
Use the product-specific file format, browser and other software requirements stated on the listing. Extract compressed files where required and follow the supplied documentation. A box or computer shown in product artwork is illustrative and is not part of the delivery.
Access and technical problems
Contact support if a download link fails or the supplied software does not work as described. See the separate refund policy for the 30-day non-working-software claim window.
Delivery support
Contact contact@zourix.com (preferred) or +1 888-462-3455. Support operates every day, 09:00–17:00 Eastern Time, America/New_York.
ZOURIX LLC
Registered company address: 8206 Louisiana Blvd NE, Ste A #3523, Albuquerque, NM 87113, United States.
New Mexico company number: 7629346.